Contact details
Your name, phone number, email address and preferred way or time to contact you, when you provide them through a form, phone call or email.
Customer privacy / Waterford
Privacy Policy
An address, a phone number and a list of belongings are personal information. This policy explains how Ace Moving Co handles details shared through website visits, enquiries, quotations and bookings.
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Scope / controller
Privacy Policy Scope and Controller Information
This policy covers personal information collected when you visit this website, ask Ace Moving Co for a quote, speak with the team by phone or email, or arrange a move. It applies to enquiries and bookings for residential and commercial removals, packing, storage and specialist transport.
Who handles your information
Ace Moving Co, at L4066, Waterford, Ireland, is the intended data controller for these activities. The policy is written with the GDPR and applicable Irish data-protection law in mind. The company identity and processing details should be confirmed before this draft is published.
Only send access or property details that are needed to plan your move. Keep the team informed if those details change.
What you share
Information We Collect
The details collected depend on what you ask us to do. A quote usually needs less information than a confirmed move.
Move and quote details
Collection and delivery addresses, requested dates, property type, an inventory summary and details needed to prepare or revise an itemised quotation.
Access and arrangements
Relevant information about stairs, floor levels, lift size, parking, entry instructions or other access conditions that may affect the move.
Website information
Basic technical or usage information, such as device and browser details or pages visited, may be processed through essential website technology or analytics if these are in use.
Share sensitive entry instructions only when they are needed for the service.
Why we use it
How Your Information Is Used
Information is used for the request or service it relates to. Depending on the circumstances, the legal basis may be taking steps at your request before a contract, performing a contract, meeting a legal obligation, legitimate interests, or consent where consent is required.
Prepare a clear quotation
Move locations, property and inventory information help the team assess the work and respond to your enquiry with relevant quote details.
Plan and carry out the move
Booking and access details help organise dates, vehicle and crew requirements, collection, delivery and any agreed packing or storage arrangements.
Keep you informed
Contact details are used to answer questions and communicate about confirmations, timing, access issues or changes to the arrangements.
Maintain required records
Relevant transaction and accounting records may be kept to meet legal obligations and manage the company's business records.
We use the details for these purposes.
Website choices
Cookies and Website Technology
Some cookies or similar technologies may be needed for basic site functions. Analytics or other non-essential technologies should only be used with the consent required by law, and their purpose should be explained when they are in use.
Essential functions
These technologies may support features you request or help the website operate. The specific cookies in use should be confirmed as part of the publication review.
Check this section against the site's live cookie banner and analytics settings before publication.
Handling and storage
Service Providers, Sharing and Data Retention
When information may be shared
Personal information is not sold. It may be shared where needed to respond to you or deliver an agreed service, including with relevant storage partners, third-party carriers or providers that support business systems. The actual providers and access they have should be checked before this policy is finalised.
Where information is processed
Service providers may process information on the company's behalf. If information is transferred outside the European Economic Area, the applicable transfer safeguards should be confirmed and explained for the providers in use.
Retention / no invented deadline
Enquiry, quotation and booking records should be kept only for as long as needed for their purpose, then reviewed for deletion or secure disposal. Some records may need to be retained longer to meet legal, tax or accounting duties or to handle a dispute. The company should set and verify actual retention periods before publication.
Keep only what the work or the law requires.
Your choices and requests
Your Rights and How to Contact Us
Depending on the circumstances, data-protection law may give you the right to ask for access to your personal information, correct it, request erasure or restriction, receive certain information in a portable format, or object to particular processing. Where processing relies on consent, you can withdraw it; this does not affect processing already carried out lawfully.
- Send your request using the contact details below. Say what information or activity it concerns so the team can find the relevant records.
- We may ask for information needed to confirm your identity before responding. Some rights are subject to legal conditions and exceptions.
- You can raise a concern with the Irish Data Protection Commission or another supervisory authority responsible for your circumstances.